Dr. Matthew Epstein and his team were exceptional. The office and meeting rooms have an inviting and warm atmosphere while the technicians make you feel comfortable as they prepare you for what's ahead.I meet separately with a business rep to communicate what my insurance will and will not cover so there were no surprises down the road. From start to finish, I had NO surprises in this department so I will leave it there.I had an extraction performed which went perfectly. I chose to be awake for the experience and while having a tooth extracted can be a daunting experience, Dr. Epstein... managed to complete the extraction without me suffering any pain during the entire experience.The aftercare was exceptional with the team providing great information on what to do, and more importantly what NOT to do. I also received calls from the office later on in the day and 7 days after to ensure I was feeling okay and there was nothing negative about he experience coming up.I chose to have an implant added once the extraction had completely healed. For me that was a six month period. Dr. Epstein uses the most up-to-date technology to ensure an implant procedure is as accurate as possible. As a techy guy myself, I found this fascinating.Hopefully all my "forced" extractions and oral surgery are finished for me in this lifetime, but if not, I'll be sure to go back to Dr. Epstein and his team to handle the process.read more
I had seen Dr. Epstein in the past and had a very positive experience. Recently, I broke a tooth and needed to have it removed. On the day of the procedure, Frankie (surgical assistant) and Dr. Epstein answered my questions and made me feel at ease about the process. The actual procedure did not take that long, but Dr. Epstein was quick to keep me apprised on his progress and it was completed very quickly. I appreciate the care that Dr. Epstein and his staff gave me. A very positive experience.
Having a tooth extracted is never a pleasant experience, but Dr. Epstein's and his office made the entire process stress free and painless (literally and figuratively) from consultation to follow up. They really put my mind at ease, especially as I had never had anesthesia before. Everyone was so professional, transparent, friendly, technologically current, caring, and on top of things, I highly recommend this practice! Side bonus - beautiful office too with excellent views of Green lake across the street.
I had such a great experience here. Dr. Epstein was out, but Dr. Han was amazing. I put off getting my wisdom teeth out for 6 years or so, and it couldn’t have gone better! I only had two, which were on the top, and from being seated in the dentists chair to leaving took all of 15 minutes. The recovery was well laid out by them and was really only sensitive in the area for a few days. Plus, the staff is all so nice and the place is spotless clean! 10/10 would recommend!
I had my wisdom teeth pulled about a month ago (all 4!) and I had a great experience! I was super nervous (I hate needles and had never had surgery before) but the staff there really made me feel comfortable and eased my anxiety. From the front desk people to the dentist and support staff to the consultation liaison to the finance person, everyone took care of me and gave me all the info I needed. I had all my prescriptions available before the surgery so I could fill them beforehand and be prepared. I had a consultation and then was scheduled very quickly. They did all the legwork with my... insurance! My only thing was that I was told I wouldn’t need to take off work (but I took a couple days off anyways) and for me personally, I definitely needed it! I highly recommend this place and also giving yourself a good window for recovery.read more